Refund policy
We want you to be delighted with your artwork. If your purchase isn't quite what you expected, we accept returns and exchanges on original watercolors and fine art prints within 30 days of delivery, subject to the conditions below.
Returns
You have 30 days from the date your order is delivered to request a return or exchange.
To qualify for a return or exchange:
- Artwork must be unused, undamaged, and in its original condition and packaging.
- You must contact Beth Whitney Studio before returning any artwork.
- Please include your order number when requesting a return.
- Approved returns must be shipped within 14 days of return authorization.
To initiate a return, email info@bethwhitneystudio.com.
Customers are responsible for return shipping costs unless an incorrect item was shipped or the artwork arrived damaged.
We recommend securely packaging your artwork and using a trackable shipping service. Artwork damaged during return shipping may not qualify for a refund.
Exchanges
If you'd prefer a different painting, print, or size, please contact us within 30 days of delivery.
The simplest way to exchange artwork is to return the original item for a refund and place a new order for your preferred selection.
Damaged or Incorrect Orders
Please inspect your artwork when it arrives.
If your order arrives damaged or you receive an incorrect item, contact us within 10 days of delivery at info@bethwhitneystudio.com.
Include your order number and photographs of the artwork and packaging so we can evaluate the issue.
We will work with you to arrange a replacement or refund as appropriate.
Beth Whitney Studio will cover return shipping costs when an incorrect item was shipped. If artwork arrives damaged, we will provide instructions for resolving the issue.
Refunds
Once your returned artwork has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Original shipping charges are non-refundable for change-of-mind returns.
e-Gift Cards
Beth Whitney Studio e-gift cards do not expire and may be redeemed toward purchases at BethWhitneyStudio.com.
Gift card purchases are non-refundable and cannot be redeemed for cash, except as required by applicable law.
Contact
For questions about returns, exchanges, or damaged orders, please contact:
Beth Whitney Studio
info@bethwhitneystudio.com